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Pkok my FAQ — Answers to All Your Questions

From account setup to payments, betting rules, and security — find answers to all common questions in one place.

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What can we help you with?

Our FAQ is organized into six main categories below. Click on whichever one you need.

Account & Registration

Everything you need to know about opening a new account, updating your details, resetting your password, and account verification.

Deposit & Withdrawal

Full details on depositing via bKash, Nagad, and Rocket, including limits and the withdrawal process.

Betting Rules

Everything you need to know about placing bets, how odds work, live betting, and betting limits.

Bonuses & Rewards

Everything you need to know about welcome bonuses, daily offers, the referral program, and redeeming rewards.

Security & Privacy

Account security, personal data protection, and reporting suspicious activity.

Technical Issues

Solutions for login issues, pages not loading, stuck payments, and other technical problems.

FAQ

General FAQs

Opening an account on pkok my is quick and easy. registration page Enter your mobile number, name, and password. You'll receive an OTP — verify with it and your pkok my account is ready to go. The whole process takes just 2–3 minutes.

No. Under pkok my's policy, each person may only hold one account. If multiple accounts are detected, all of them will be permanently closed and balances may be forfeited. Please stick to a single account.

login page click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Use the code to set a new password. If you run into any trouble, Help Center Contact us.

KYC verification is mandatory for large withdrawals. Simply upload a photo of your national ID or passport. Verification is usually completed within 24 hours, and having KYC on file speeds up future withdrawals significantly.

To change the name provided during registration, Help Center contact us to verify your identity. Your mobile number cannot be changed directly — you'll need to reach out to our support team for assistance.

To close your account, Help Center Submit a written request. Make sure to withdraw any remaining balance before your account is closed. For a temporary break as part of Responsible Gaming, Responsible Gaming View page.

pkok my currently accepts deposits via bKash, Nagad, and Rocket, as well as bank transfers. For more details, visit the Payment page here.

The minimum deposit is ৳500 and the maximum per transaction is ৳50,000. The daily limit is ৳1,00,000. Limits may vary depending on the payment method. payments page for all the information.

Deposits via bKash, Nagad, and Rocket are typically credited within 5 minutes. Bank transfers may take 1–4 hours. If your balance hasn't updated after 15 minutes, Help Center provide the transaction ID.

Withdrawal requests are typically processed within 15–30 minutes. During peak hours or for larger amounts, it may take 2–4 hours. Withdrawals may be slower if KYC verification is not completed.

pkok my does not charge any fees on deposits. Withdrawals are also generally free. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction fees.

As soon as the request is submitted, Help Center contact us. If the payment is still being processed, cancellation may be possible — so always double-check the number before requesting a withdrawal.

pkok my offers betting on 30+ sports including cricket, football, tennis, kabaddi, and badminton, covering all major international and domestic tournaments. on the betting page View all categories.

Live betting lets you place bets in real time while a match is in progress. Odds change with every wicket, goal, or point scored, making it more exciting than regular betting — with more opportunities too.

The minimum bet is BDT 100. Maximum limits vary by bet type and match. on the Match Odds page limits are shown for each event.

Bets generally cannot be cancelled once placed. However, select events offer a "Cash Out" option that lets you secure a payout before the match ends. For details, on the betting page available.

If a match is cancelled or postponed, pkok my will generally refund the full stake. In cases where the result is disputed, the decision of the relevant authority is considered final.

Yes. On pkok my, Register Making your first deposit unlocks a welcome bonus. The bonus amount and terms may change from time to time. To see the latest offers, Rewards Page Visit now.

Daily Log In Logging in automatically credits your daily login bonus. Logging in on consecutive days may increase the bonus amount. rewards page View details.

To withdraw a bonus, you generally need to meet the wagering requirement — meaning you must place bets totalling a set multiple of the bonus amount. Terms vary for each bonus. rewards page All terms and conditions are listed in full.

Share your referral link or code. When a friend registers through your link and makes a deposit, you'll earn a referral bonus. The more friends you refer, the more you earn. Rewards Page to get your referral link.

No. Expired bonuses will not be reinstated. Make sure to use your bonus before it expires. Help Center Contact us to find out how long your bonus is valid.

Yes. pkok my uses SSL encryption and advanced security measures to keep your information safe. Your data is never shared with third parties. To learn more, Privacy Policy Read more.

If you notice any unfamiliar transactions or login activity, change your password immediately and Help Center let us know. You can also request a temporary account lock if needed.

No. No representative of pkok my will ever ask for your password or OTP over the phone, by message, or by email. If anyone does, it's a scam — immediately Help Center let us know.

Yes. Go to Account Settings to enable mobile OTP-based two-factor authentication. Once active, an OTP will be required at every login, keeping your account significantly more secure.

First, make sure you're entering the correct mobile number and password. Clear your browser cache and cookies, then try again. If the issue persists, reset your password or Help Center Contact us.

Check your internet connection. Try refreshing the page or switching to a different browser. If you have a VPN enabled, turn it off. If the problem persists, Help Center with a screenshot.

Yes. pkok my is built mobile-first, so it runs smoothly on both Android and iOS. For the best experience, use Chrome or Safari.

Save your transaction ID or screenshot and immediately Help Center Let us know. Most issues are resolved — or refunded — within 24 hours.

Check your device storage and make sure your internet connection is stable. On Android devices, ensure the "Install from unknown sources" option is enabled. If you have any issues, Help Center Contact us.

If you can't find the answer to your question here, reach out to our Help Center Contact us. We're available 24/7.

Direct Support

Still not finding an answer?

Our support team is always here for you. Reach us through any of the channels below.

Live Chat

Chat directly with one of our agents. Average response time is under 2 minutes.

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Email Support

Send us a detailed description of the issue by email. You'll receive a response within 24 hours.

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Helpline

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